Terms of Use

1. About these terms

These terms govern your use of the Maidhoo Travel App and the booking of seats on the Maidhoo Travel & Tours speedboat Maidhoo Speed 1. You may book as a guest or use an optional customer account. By creating an account, making a booking or using a ticket, you agree to these terms. You can reach us at Phone: 9499191.

2. Accounts and guest access

• Customer sign-in is optional. Staff access requires an authorised account.
• You must provide an accurate passenger name and phone number. If you register, you must also provide accurate account details.
• Keep your password confidential. You are responsible for activity on your account.
• Guest customers must save their booking reference. The booking reference and matching passenger phone number are required to retrieve a guest booking or ticket, and you are responsible for keeping both private.
• We may suspend or remove accounts that misuse the App or provide false information.

3. Bookings and seats

• A booking is only created after you upload a payment slip and successfully submit payment confirmation. Selecting seats before submission does not reserve them.
• Seats are reserved on a first-come, first-served basis and a booking remains under review until our team accepts it. Approval confirms the booking and creates the ticket. Rejection releases the seats for another customer.
• Please arrive on time. Seats, departure times and routes may be changed by us where operationally necessary, and we will notify you of any change.

4. Payments

Payments are made by bank transfer to our Bank of Maldives account, using the bank details shown in the App. You must upload a payment slip as proof of payment. Bookings with unverified or invalid payments may be rejected and the seats released. Authorised Owner, Admin and Staff users may review the slip and booking information, update payment or check-in status and correct the booking amount where needed to match the verified payment and service record.

5. Tickets

• A ticket is available only after the booking is approved.
• Signed-in customers can access their eligible tickets through their bookings. Guests use the booking reference and matching passenger phone number.
• You may save or share the ticket as a picture. You are responsible for protecting that image because it contains passenger and trip details.
• Present the ticket when requested. A saved image does not change the booking, payment or check-in status recorded in the App.

6. Cancellations and refunds

Refund requests must be made at least 24 hours before the scheduled departure time. Requests made within 24 hours of departure, or after departure, are not eligible for a refund. If we reject your booking or cancel a trip, you receive a full refund.

7. Passenger conduct

• Follow the crew's safety instructions at all times.
• Wear the life jacket provided and remain seated while travelling.
• We may refuse travel to passengers who are under the influence or behave dangerously.

8. Acceptable use

You agree not to misuse the App: no attempted double booking with false details, no interference with the App's operation, and no use of another person's information without their permission. You must not try to access another person's booking by using or guessing their booking reference and phone number.

9. Liability

We provide the App "as is" and work to keep schedules accurate, but departures may be affected by weather, sea conditions or other events beyond our control. To the extent permitted by law, our liability for a booking is limited to the amount paid for that booking.

10. Changes to these terms

We may update these terms from time to time. The latest version is always available on this page.