Privacy Policy

1. Who we are

Maidhoo Travel & Tours operates the Maidhoo Speed 1 speedboat service and the Maidhoo Travel App ("the App"). This policy explains what personal information we collect, why we collect it, and how we protect it. You can reach us at Phone: 9499191.

2. Information we collect

• Account details: your name, email address and phone number if you choose to register. A customer account is optional when booking.
• Booking details: passenger name and phone number, booking reference, selected trip, travel date, departure time and location, departure and arrival points, number of passengers, selected seats, payment state, check-in state and amounts.
• Payment slips: images or PDFs you upload as proof of bank transfer.
• Technical data: basic usage data needed to run and secure the App.
• Notifications: booking updates and their read status for registered users.

3. How we use your information

• Create and manage guest or account-based bookings.
• Verify your payments, confirm tickets and notify you about your booking status.
• Show seat availability and prevent double bookings.
• Let guests retrieve a booking or approved ticket using the booking reference together with the passenger phone number.
• Provide customer support through our contact number.

We never sell your personal information to anyone.

4. Payment information

Payments are made by bank transfer to our Bank of Maldives account. The App never collects card numbers or bank credentials. Payment slips you upload are stored securely. They can be viewed by the person who made an account-based booking and by authorised Owner, Admin or Staff users who need them to verify payments and operate the service. Payment slips are not shown through the public guest ticket lookup.

5. Who can see your data

Signed-in customers can view their own bookings. A guest booking can be retrieved only when its booking reference and matching passenger phone number are provided. Treat both as private and do not share them with anyone who should not see the booking or ticket. Authorised Owner, Admin and Staff users of Maidhoo Travel & Tourscan view passenger and booking details to operate the service, verify payments and manage check-in. Access is protected by role-based permissions and security controls.

6. How long we keep it

We keep booking, ticket, notification and payment records only as long as needed to operate the service, resolve enquiries and meet legal or accounting requirements. You may ask us to delete your account or personal information, subject to records we must retain.

7. Your rights

You may request a copy of your personal information, correct it, or ask for its deletion by contacting us at Phone: 9499191. Guest customers should provide their booking reference and passenger phone number so we can identify the correct record.

8. Ticket images

When you choose to save a ticket as a picture, the App creates the image on your device from the ticket details already displayed. No additional personal information is sent to us for this conversion. Once saved or shared, the copy is controlled by your device and the services or people you share it with.

9. Children

The App is not directed at children under 13, and we do not knowingly collect their personal information.

10. Refund policy

To request a refund for a Maidhoo Travel & Tours booking, you must contact us at least 24 hours before the scheduled departure time of your trip. Refund requests made within 24 hours of the departure time, or after the trip has departed, will not be eligible for a refund.

To request a refund, contact us by phone at 9499191 with your booking reference and passenger name. Approved refunds are returned through the same payment method used for the booking. If your booking is rejected during review, or a trip is cancelled by us, you are entitled to a full refund regardless of the 24-hour deadline.

11. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.