FAQ

No. You can book as a guest without signing in. Simply pick your trip, choose your seats, upload your payment slip and submit the payment confirmation. You will receive a booking reference — save it, as you need it (together with the passenger phone number) to look up your ticket later. Creating an account is optional and makes it easier to track all your bookings in one place.

Choose your departure and arrival points and travel date, pick a trip and select your seats on the seat map. Enter the passenger name and phone number, upload your bank transfer slip as proof of payment and submit the payment confirmation. Your seats are only reserved once the payment slip is successfully submitted, and the booking is confirmed after our team approves the payment.

Payments are made by bank transfer to our Bank of Maldives account (BML A/c: 7730000366215). After transferring, upload a photo or PDF of the payment slip in the app and submit the payment confirmation. We never collect card numbers or bank credentials.

A booking is only created and shown after your payment slip has been uploaded and the payment confirmation submitted. If the seat you selected was taken in the meantime, you will be asked to choose different seats. Once submitted, the booking appears with a pending payment status until our team approves it.

Our team reviews payment slips as quickly as possible during operating hours. Once your payment is approved, your ticket is issued and you will see the confirmed status in your booking. If there is a problem with the slip, our team will contact you on the phone number provided.

Go to Find My Ticket in the menu and enter your booking reference together with the passenger phone number you used when booking. You can then view and save your ticket as a picture.

Open your ticket and tap Save ticket as picture. On most phones the ticket image is saved to your photos or downloaded as an image; on some browsers you can also press and hold the ticket image to save it. We recommend saving your ticket before travelling so you can show it without internet access.

Yes. Maidhoo Speed 1 has 29 seats (numbered 2–30) and you pick your seats on the seat map during booking. Taken seats are shown unavailable and cannot be selected. Seats are only held for you once your payment slip has been submitted.

Departure times follow the schedule shown when you search for trips. Please note: if you select Gaafaru as your departure point, departure is 07:30, and if you select Kagi as your departure point, departure is 07:40. For all other departure locations, the times on the schedule apply.

Fares are shown when you book. Trips between Kagi and Male', Hulhumale or Airport (in either direction) are a flat MVR 350. Other routes are priced according to the schedule shown at booking time.

Pending means your payment slip is awaiting review by our team. Paid means the payment is approved and your ticket is confirmed. Credit and No Charge are applied by our staff in special arrangements. You can also see whether you are Reserved or already Checked In.

Our team marks your booking as Checked In before departure, either from the booking list or by scanning your booking. Please arrive at the departure location in good time before the departure time shown on your ticket.

Tap the Download App button on the home page for step-by-step instructions. On iPhone, use Safari's Share button and choose "Add to Home Screen". On Android, open the menu in Chrome and choose "Add to Home screen".

Contact us as soon as possible on Phone: 9499191 and we will help you. Refunds and changes follow the rules in our Terms of Use.

Maidhoo Travel & Tours support is available at Phone: 9499191. You can also reach us on Viber or FollowMe using the buttons on the home page.